Yale Medicine Telehealth is developing innovative and convenient ways for you to visit with your physician using your tablet or mobile phone. Your referring physician is also able to communicate directly with Yale Medicine specialists and remotely share images, electronic medical records, and other tools to help examine, diagnose, and treat you, as well as provide you with continuous follow-up care for your medical condition.
We are excited to be on the forefront of a new way to provide specialty health care to our patients. Telehealth programs have grown nationwide, and we plan continual expansion of Yale Medicine’s telehealth service offerings.
To make an appointment, call us at 877-925-3637
Video Visit Quick Guide
For your video visit you will need:
- Preferred device is an Apple or Android smartphone or tablet
- A computer with camera, speakers, and microphone will also work
- A MyChart account, login, and password for yourself or minor child. For assistance in obtaining a MyChart account, please contact your provider’s office.
Step 1 – Prepare for your visit:
- To download the MyChart app to your device, search “MyChart” in the App Store or Play Store.
- Check that you can log into MyChart using your MyChart login and password.
- Ensure you will be in Connecticut or a state in which your provider is licensed at the time of your video visit. Please contact your provider if you will not be in Connecticut to verify your eligibility.
- Ensure you will be in a private location with reliable Wi-Fi or LTE at the time of your video visit.
Step 2 – The day before your video visit:
- Complete the eCheck-in process by opening MyChart, logging in, and choosing the video visit appointment. Select “eCheck-in.”
- Verify your personal information, and complete all sections, tapping “Continue” to progress. You will be required to sign any outstanding documents, including your telehealth consent. Click submit. You’ll receive a message that your eCheck-in is complete.
- Helpful hints
- Turn on your microphone and speakers
- Turn up your volume
- Turn off your Bluetooth (unless using for medical device)
- Helpful hints
Step 3 – At least 15 minutes before your video visit:
- Navigate to your video visit appointment.
- Select “Begin Visit” in MyChart. When prompted select “Join via the browser” in VidyoConnect. If prompted, allow access to your microphone and camera by clicking Allow or OK.
- Enter your name, check the box to agree to the terms, then click the green Join button.
- Once your provider joins, options are available to leave the call, view participant list, reverse camera view, mute/unmute sound, disable camera, and in-call chat. Note: If you hit “Leave the Call” by mistake, select “Rejoin the call” to access the visit.
For assistance, call our patient support team: 1-475-246-8041.
Telehealth Video Visits
This technology may be available to you after surgery if your provider determines that video visits are recommended for your care. All you need is a smartphone or tablet, an active MyChart account, and the MyChart App downloaded onto your mobile device.
Behavioral Health Consults
Yale Medicine behavioral health specialists can have remote visits with patients in the emergency room using their mobile phone or tablet.
Second Opinion Program
Yale Medicine offers a second opinion program using PinnacleCare, a confidential health care advisor service that can coordinate second opinion appointments using your mobile phone, tablet, or computer.
Yale Medicine has an Enhanced Referral and eConsult initiative to improve communication and care coordination between primary care providers and specialists. This platform helps medical providers exchange information more easily to better manage care for their patients.
In collaboration with Yale New Haven Hospital, Yale Medicine’s TeleStroke program uses video and image-sharing telecommunications, to provide remote neurologic expertise when patients present with acute stroke symptoms at an affiliated hospital. Yale Medicine stroke specialists can examine patients at remote hospitals and recommend a plan of care.
InSight Tele-ICU offers virtual physician consultations with Yale Medicine specialists for patients who are in intensive critical care units at hospitals throughout Connecticut.
Remote Enrollment into Clinical Research
The Yale Center for Clinical Investigation (YCCI) receives research applications from telehealth patients who are interested in participating in a medical research study. Remote visits for video consent, pre-screening, and study activities enable our clinical research team to offer medical research opportunities to more participants. For more information about our clinical research programs, visit https://yalestudies.org.
Frequently Asked Questions
What is a video visit?
Video visits—sometimes called telemedicine—allow you to receive health care and services from a provider who is in a different location.
Are video visits safe?
Yes, your personal and health information is safe. Our current solution for video visits meets the same HIPAA requirements that are used for in-person visits.
What is the difference between telehealth and telemedicine?
Telehealth refers to audio/visual communication at the same time. Telemedicine is any type of connection (including phone) or online communication between patients and providers.
I am a new patient; can I have a video visit?
Yes. New patients can have a video visit; however, not all conditions are clinically appropriate for treatment via a video visit.
Can my child have a video visit?
Yes. You will need to gain access to the child’s medical record as a parent/guardian. Even with access, some information for patients between the ages of 13 and 17 is restricted for privacy reasons. However, there may be certain situations in which a parent/guardian of a patient aged 13-17 may have full access. In all scenarios, it is necessary to use MyChart to have the video visit. Please contact your specific provider on how to obtain the needed access for your child.
What types of appointments can be done on video visits?
The types of appointments that can be done via video include some new patient visits, follow-up visits, post-operation visits, as well as visits to manage your medications and ongoing health conditions.
Are video visits as effective as in-person visits?
Research has shown that video visits have similar diagnostic accuracy as face-to-face visits. This means that doctors can determine what is going on with you about as well as if they saw you in person. Video visits have also been shown to have similar treatment outcomes, as well as a potential decrease in hospitalization.
How do I schedule a video visit appointment?
Call your doctor’s office to request a video visit.
What will happen during a video visit?
The day before your video visit, open the YNHH MyChart app and complete the eCheck-In process. You should also prepare any questions to ask your provider. On the day of your video visit, log into the MyChart app five minutes before your appointment time. Select your appointment and tap “Begin Visit.” Your provider will join the video visit shortly thereafter. In some cases, your first contact may be with a clinical assistant who will review basic medical information before transferring you to your provider.
Does insurance cover video visits?
During the COVID-19 outbreak, many insurance companies have adopted polices for coverage of video visits.
What technology do I need to have to do a video visit?
You can use a smartphone or tablet such as an iPhone, iPad, or Android device to connect to your provider. You will also need an active YNHH MyChart account and to download the MyChart app to your smartphone or tablet.
How do I set up video visits with my doctor?
At Yale New Haven Health and Yale Medicine, patients need to have an active MyChart account and access to the MyChart App on their personal device.
What is MyChart?
MyChart is a patient portal through Epic, an electronic medical record platform that gives you access to your medical record. Through MyChart you can communicate with your provider, see test results, medications, request proxy access, complete questionnaires, request prescription refills, and perform other tasks to help manage and receive information about your health.
Don’t have a MyChart Account?
Reach out to your provider’s office and they can send you a text link to enroll in MyChart and to download the app. Alternatively, you can visit the YNHH/YM MyChart website at https://mychart.ynhhs.org and click on the “Sign Up Now” button. At the next screen, select “Request Access Code” and complete the enrollment screens. We use a 3rd party called Experian to validate your identity as part of the process.
Will I be able to get a new prescription?
Yes. A provider can assess symptoms and make medical decisions via a video visit, including sending a prescription electronically to your pharmacy. However, there are certain classes of drugs that cannot be prescribed during a video visit.
English is not my preferred language. Can I still do a video visit?
If your provider is unable to add an interpreter into the video visit, s/he can change your visit to a 3-way phone call.
How do I follow-up with the doctor after a video visit?
You will receive a copy of your After Visit Summary (AVS) via MyChart. The AVS summarizes what happened during your visit and contains important follow-up instructions. You can also message your provider through MyChart.
If I do not want to do a video visit can I schedule a phone or in-person visit?
Yes, a phone visit and/or in-person visit are always options; however, due to COVID-19 we are only offering in-person visits for patients who need to be seen urgently.