Prepare for your Visit

If you’ve scheduled an appointment to see a dermatologist through telehealth (aka telederm), here are some simple steps you can take to get the most out of your visit.

  1. Download the MyChart app prior to your appointment. If you have trouble logging onto the app, or operating the app, it is best to call the office in advance of the visit to obtain assistance so that your app is fully functional for your appointment.
  2. Get your device ready. Charging your device in advance of the visit will help prevent interruptions due to loss of battery power. Consider using a device with cellular data if your WIFI is unstable.
  3. If you have a specific area or concern that you are hoping to address at your visit, sending a few photographs through MyChart in advance of your visit will provide more information for your doctor. These images are also saved in your medical record, so they can be used for comparison in the future, much the way we often do during an in-office visit.
  4. Select a well-lit location. Your dermatologist will be able to see your skin concern better on video (and through the photos you submitted ahead of time) if there is plenty of light. It is also important to try to do the visit in a quiet place where your doctor can hear you and where you will be able to listen.
  5. Have any medications you are taking on hand, so that you can accurately relay the names and dosages of your prescriptions.
  6. Make sure that you are ready. Log in 5-10 minutes prior to your appointment time in case you have technical difficulties or issues.

Telehealth cannot accomplish everything that an office visit can. Know that an in-person appointment will need to be scheduled for any procedures.

For more information about telehealth, including information on how to download MyChart, visit our Telehealth Patient Guide.